Refund policy

(Return & Refund Policy)

At Gooso Pixel, we want you to love every piece you receive. Because each item is custom-made just for you through our print-on-demand partners, all sales are final.

 

Our Print-on-Demand Model

All printed items are made and shipped by our trusted fulfillment partners (Printify and TapStitch). Each product is carefully crafted to minimize waste and promote sustainability for your order.

What this means: Production times vary by product and are in addition to shipping times. While we partner with reliable providers, we cannot control production or shipping delays that third-party fulfillment centers may cause. However, we're always here to help resolve any issues that arise.

Our Commitment to Sustainability

At Gooso Pixel, sustainability isn't just a buzzword — it's at the heart of everything we do. By using a print-on-demand model, we only create products when you order them, which means no overproduction, no excess inventory, and no unsold items ending up in landfills.

Our final sale policy is part of this commitment. Traditional return processes generate significant waste through shipping, repackaging, and products that can't be resold. By keeping returns to a minimum, we reduce our carbon footprint and keep perfectly good items out of the waste stream.

When you shop with us, you're not just getting a unique product — you're supporting a more sustainable way of doing business.

Before You Order

Check Your Size! Since all sales are final, please review the size charts carefully and double-check your measurements before placing your order. We cannot offer refunds or exchanges for incorrect size selections.

Review Your Design: For custom products (pet portraits, personalized healthcare designs), carefully review any proofs or design details before approving your order.

Questions before you buy? We're happy to help! Email us at goosopixelshop@goosopixel.com if you need sizing guidance or have any questions before placing your order.

All Sales Are Final

Due to the custom, made-to-order nature of our products, we do not offer returns, refunds, or exchanges except in the following situations:

  • The item arrived damaged or defective

  • The item received is incorrect (wrong product shipped)

  • The size is inconsistent with the product description or size chart

Ordering the wrong size does not qualify for a return or exchange. Please measure carefully and refer to our size charts before ordering.

Damaged, Defective, or Incorrect Orders

We want to make it right! If your order arrives damaged, defective, or incorrect:

  • Contact us within 30 days of delivery.

  • Include: Your order number, photos of the issue, and a brief description.

  • Email: goosopixelshop@goosopixel.com

We'll arrange a replacement or refund at no cost to you. You won't need to return the defective item.

Non-Refundable Items

The following items are final sale with no exceptions:

  • Digital Downloads: All digital products are final sale and non-refundable

  • Custom/Personalized Products: Pet portraits, custom healthcare designs, or any item made to your specifications (unless damaged upon arrival)

Questions or Concerns?

We're here to help! Reach out anytime:

  • Email: goosopixelshop@goosopixel.com

  • Response time: Within 24 hours

Thank you for supporting a small business with significant values. Every purchase helps us continue creating art that celebrates equality, animal welfare, and sustainability.

Keep making an impact,


The Gooso Pixel Team